FAQ
Product & Usage
How do I attach the magnetic power bank to my phone?
Simply place the Nexora power bank on the back of your phone. The built-in magnets will align and attach automatically for wireless charging.
Can I use the power bank while charging another device?
Yes. The Nexora power bank supports both wireless and wired charging, allowing you to charge multiple devices depending on the configuration.
Is the magnet strong enough to hold the phone securely?
Yes. The magnetic alignment is designed to securely attach to compatible devices, keeping the charger firmly in place while charging.
Does the power bank work with phone cases?
It works best with MagSafe-compatible cases. Some thicker cases may reduce magnetic strength.
Battery & Performance
How long does it take to fully charge the power bank?
Charging time depends on the charger used, but typically it takes several hours using a fast charger.
How many times can it charge my phone?
The 50000mAh capacity allows multiple full charges depending on the phone model and battery size.
Does the power bank overheat while charging?
No. The Nexora power bank includes built-in safety protections to prevent overheating, overcharging, and short circuits.
Compatibility
Which devices are compatible with the Nexora power bank?
It works with most smartphones that support wireless charging, including iPhone and many Android devices.
Can I charge other devices like AirPods or smartwatches?
Yes. Any device that supports wireless charging can be charged using the power bank.
Shipping & Orders
Where do you ship from?
Orders are processed and shipped from our fulfillment partners.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Do you ship internationally?
Yes, we ship to many countries worldwide.
Returns & Support
What if the product arrives damaged?
If your item arrives damaged, contact us and we will arrange a replacement or refund.
Can I return the product if I’m not satisfied?
Yes. We offer a 30-day money-back guarantee.
How can I contact support?
You can contact us through the Contact page on our website.